ORDERS MADE ON OUR ONLINE SHOP

Shipping and returns are free of charge and duties, including in the United Kingdom. 

It usually takes 2 to 10 days to deliver your parcel. 

Please email-us at [email protected] to ask for your return slip. 

When you make a purchase on our website www.ghazalparis.com, you have 14 working days to return or exchange the item you purchased. 

If you make a return or exchange because you have changed your mind, your item must have been handled only on an extremely clean carpet, so that it remains in perfect condition. The same applies to the original packaging. If you return or exchange something that has been treated differently or obviously worn beyond just checking the fit, we will not refund you.

Ghazal reserves all rights to decide whether the returned or exchanged item and the original packaging are in perfect condition to be returned or exchanged.

Once we have received your return or exchange (items and original packaging) and we are fully satisfied it is in perfect condition (which remains at our sole discretion), we will refund the original payment card within 14 business days. It usually takes 5 to 10 business days for the reimbursement to be processed.

If we cannot accept your return or exchange, we will be unable to proceed to reimbursement and may contact you to suggest other options if possible and at our sole discretion.

SALES AND DISCOUNTED ITEMS

Items purchased at a discount can be returned or exchanged within seven (7) working days.

ESTIMATED RETURN COSTS

Shipping and returns are included in the purchase price of the product. Below is an estimate of the return costs:

MAINLAND EUROPE: €10 (ten euros)

UNITED KINGDOM: €12 (twelve euros). Some import or government duties may apply; they usually cost around £50, depending on the weight of the parcel.  

USA, CHINA & ROW: €20 to €30 (twenty to thirty euros). Some import or government duties may apply above a certain amount (for example, $ 2,000 for the USA). 

CONTACT DETAILS

If you have any requests, please email us at [email protected]