Delivery & Returns Policy

RETURNS & EXCHANGES

When you make a purchase on our website www.ghazalparis.com, you have 14 working days to return or exchange the item you purchased.

All returns and exchanges, for whatever reason, will be at your sole charge. You are entitled to return the item to the following address:

MPO FUTURLOG H&G SAS GHAZAL
6228 BLVD DE L'EUROPE VILLAINE LA JUHEL
FRANCE

If you make a return or exchange because you have changed your mind, your item must have been handled only on an extremely clean carpet so that it remains in a perfect condition. The same applies to the original packaging. If you return or exchange something that has been treated differently or obviously worn beyond just checking the fit, we will not refund you.

Ghazal reserves all rights to appreciate whether the returned or exchanged item and the original packaging are in perfect condition to be returned or exchanged.

Once we have received your return or exchange (items and original packaging) and we are fully satisfied it is in perfect condition (which remains at our sole discretion), we will refund the original payment card within 14 business days.

Where we cannot accept your return or exchange, we will be unable to proceed to reimbursement and may contact you to suggest other options if possible and at our sole discretion.

SALES AND DISCOUNTED ITEMS

Items purchased at a discount cannot be returned or exchanged.