ORDERS PLACED ON OUR ONLINE STORE

Enjoy complimentary shipping worldwide with Ghazal.

Parcels typically arrive within 2 to 10 days of ordering online.

 

DUTIES, TAXES, AND VAT:

For shipments outside the EU, customers are solely responsible for any applicable Duties, Taxes, and VAT. These charges may be levied by your country’s customs authorities and are not included in the product price or shipping cost.

 

RETURNS:

All returns must be initiated within 14 days of delivery.

Should you opt for a return or exchange due to a change of heart, kindly ensure the item has been handled with care, on a pristine surface to maintain its immaculate condition, including the original packaging. Items returned or exchanged beyond this standard may not be eligible for a refund.

Please note, Ghazal reserves the right to determine the suitability of returned or exchanged items and their original packaging. All items purchased during the Archive Sale are considered final sale, with no returns accepted.

To begin a return process, please get in touch with us at [email protected] confirming your order number, full name, postcode, and order email address.

Please be aware that customers are responsible for covering the return shipping charges.

 

REFUNDS & EXCHANGES

Once we’ve received and inspected your return or exchange (items and original packaging) to our satisfaction, we’ll process the refund to your original payment method within 7 business days. The reimbursement typically reflected in your bank account within 5 to 10 business days.

Should your return or exchange not meet our criteria, regrettably, we may be unable to proceed with the reimbursement. In such cases, we may explore alternative options, subject to our discretion.

 

SALES AND DISCOUNTED ITEMS

All items purchased during the Archive Sale are considered final sale, with no returns accepted.

 

ESTIMATED RETURN COSTS

Return shipping costs are included in the product’s purchase price. Below are estimated return costs:

MAINLAND EUROPE: €10

UNITED KINGDOM: €12. Please note, that additional import or government duties may apply, typically around £50, depending on parcel weight.

USA, CHINA & ROW: €20 to €30. Further import or government duties may apply beyond a certain threshold (e.g., $2,000 for the USA).

 

CONTACT DETAILS

For any queries, please get in touch with us at [email protected].

 

RETURNS ADDRESS

Please note: you must include a return slip with your parcel.

MPO Futurlog / H&G SAS

Impasse Ronald Baker

53700 Villaines-La-Juhel

France FR